Privacy Policy
Last updated: 2025-01-01
1. Scope
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services (the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Policy.
2. Information We Collect
2.1 Information You Provide
- Account details such as name, email address, and authentication identifiers.
- Content you upload or generate (e.g., images, prompts, videos, brand assets).
- Billing and payment-related information processed by our payment provider.
- Support inquiries and feedback you send to us.
2.2 Information Collected Automatically
- Usage data such as pages viewed, features used, timestamps, and referrers.
- Device and technical data such as IP address, browser type, operating system, and settings.
- Cookies and similar technologies for session management, security, and preferences.
2.3 Information From Third Parties
- Authentication information from our identity provider to sign you in securely.
- Payment status and metadata from our payment processor when you purchase credits.
3. How We Use Information
- Provide, operate, and maintain the Services, including image/video generation features.
- Process transactions and deliver purchased credits.
- Personalize and improve the user experience and develop new features.
- Provide customer support and communicate important updates.
- Monitor, prevent, and detect fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
4. Legal Bases (EEA/UK Users)
If you are located in the EEA or UK, we process personal data under the following legal bases:
- Performance of a contract (to provide the Services).
- Legitimate interests (e.g., to secure and improve the Services).
- Consent (e.g., for certain cookies or marketing, where applicable).
- Compliance with legal obligations.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and analyze usage. You can adjust your browser settings to refuse cookies; however, some features of the Services may not function properly without them.
6. Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers and subprocessors that help us deliver the Services (for example, authentication, hosting, storage, analytics, and payment processing). These providers are authorized to process personal data only as necessary to perform services on our behalf.
- Legal and regulatory authorities where required by law, regulation, legal process, or to protect rights, property, or safety.
- Successors in interest in connection with a merger, acquisition, or sale of all or a portion of our assets, subject to this Policy continuing to protect your information.
7. Data Retention
We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data category and our operational needs.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to protect personal information during such transfers.
9. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict or object to processing, and data portability. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at support@creativeventure.ai.
10. Security
We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
The Services are not directed to children under the age of 13 (or as defined by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Policy from time to time. We will post the updated Policy on this page and update the “Last updated” date above. Your continued use of the Services following the changes constitutes acceptance of the revised Policy.
13. Contact Us
If you have questions about this Policy or our privacy practices, contact us at: